1. The use of this website is subject to the User’s full acceptance of these General Conditions of Use, or of those in force at the time the user accesses it.
2. Access to this site and its use is only permitted for lawful purposes, in accordance at all times with these General Conditions, the law applicable at all times, as well as morality, good customs and public order. The company reserves the right to withdraw access to this site, without prior notice, to any user who contravenes the provisions of this legal notice, as well as to inform the competent authorities of any activities that could constitute a crime.
3. The company reserves the unilateral right to modify at any time these General Conditions of Use as well as any other general or specific conditions of its website. It also reserves the right to modify at any time the presentation, configuration and location of the Website, as well as the contents and the conditions required to use them.
4. The User acknowledges that access to this site is at the User’s own free will and is the sole responsibility of the User.
5. HOTEL MITICA, S.L., owner of the website www.grandluxorhotel.com, reserves the right to report to the competent authorities any other use that may infringe its interests or rights or that may constitute a crime.
6. HOTEL MITICA, S.L. reserves the right to terminate this web service at any time without any requirement other than giving 15 days’ notice in these conditions.
7. HOTEL MITICA, S.L. collects personal data from customers and interested parties, incorporating them into automated files. The purpose is to respond to requests as well as to send periodic information, including by electronic means, about the company’s offers and services. You may exercise your rights of access, rectification, opposition and cancellation by sending an email to reservas@grandluxorhotel.com.

2. EXCLUSION OF LIABILITY CLAUSE

1. HOTEL MITICA, S.L. cannot guarantee the permanent availability of the service offered on this website, nor can it be held liable for any damages caused or likely to occur in the future, or for technical defects, whatever their nature, arising from the use of the information contained on this website. In the case of making reservations, which shall be made through the website owned by HESTIA ON LINE, the user must follow the corresponding instructions issued by this company, as well as its data use and privacy policy.
2. In the event that, due to a computer attack, errors occur in the information provided, HOTEL MITICA, S.L. shall not be liable for such errors or for any damages caused by the use of the information derived from such errors.
3. The content of this website is merely informative, and no responsibility is taken at any time for possible errors in its presentation. For more detailed information, please contact us at the following e-mail address: reservas@grandluxorhotel.com

3. INTELLECTUAL PROPERTY REGIME

1. The industrial and intellectual property of any logos, emblems, or any element incorporated in the design of this site belongs exclusively to HOTEL MITICA, S.L. The user acknowledges and accepts these rights. The elements of this website over which HOTEL MITICA, S.L. does not have intellectual or industrial property rights are used with the corresponding permission.
2. No part of the contents of www.grandluxorhotel.com may be reproduced, transmitted or recorded by any information retrieval system in any form or by any means, unless prior written permission has been obtained from HOTEL MITICA, S.L.
3. It is not permitted to circumvent the copyright on the rights of HOTEL MITICA, S.L., or to circumvent or attempt to circumvent the systems that exist or may exist to protect the contents. The right to quote is permitted as long as the source is indicated.
4. Any violation of the intellectual or industrial property rights of this portal or the elements of HOTEL MITICA, S.L., will be subject to the appropriate legal measures to ensure their protection.

4. WEB ANALYTICS WITH GOOGLE ANALYTICS

This website uses Google Analytics, a web analytics service provided by Google, Inc. a Delaware company with headquarters at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States (Google). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website you consent to the processing of data about you by Google in the manner and for the purposes set out above.

5. APPLICABLE LAW

These General Conditions, as well as the specific conditions and all relations that may arise from access to and use of the Web Site between the User and Terra Mitica shall be interpreted and governed in accordance with Spanish law.
For any litigious matter that may arise, the parties submit to the jurisdiction of the courts and tribunals of Alicante in the case of legal persons and, in the case of consumers and users (natural persons), to the jurisdiction of the courts and tribunals determined in accordance with the applicable rules of procedural distribution and consumer and user protection.

6. COMPLAINTS AND CLAIMS

Complaint forms are available to the User at the Terra Mítica Visitor Service offices.
The User may lodge any complaint or claim at the postal address or e-mail address indicated above in section 1 of these General Conditions of Access and Use.
Likewise, the User as a consumer may request an out-of-court settlement of disputes, in accordance with Law 7/2017 of 2 November, which transposes into Spanish law Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution in consumer matters.
You can access this method through the website: http://ec.europa.eu/consumers/odr/.

7. HOW TO GET IN TOUCH

If you wish to clarify any aspect of the conditions of use described, you can contact the following addresses: reservas@grandluxorhotel.com if you do so by e-mail or in writing to HOTEL MITICA, S.L., C/ Viena 2, 03503, Benidorm, Alicante. Owner of the website: HOTEL MITICA, S.L., CIF: B-54774088; (not yet confirmed: Registro Mercantil de Alicante. Presentation 1/143/389 Folio 58. Prot 1652/N/27/10/1998. Date 07/01/99. Time 16:55. Entry number 1/1999/229.0)

8. USE OF SOCIAL NETWORKS

Users of this website understand that all information provided through social networks (posts, mentions, comments, links, chat, videos, photos, etc.) may be public and, as such, used by third parties over which HOTEL MITICA, S.L. (hereinafter GRAND LUXOR HOTEL) has no technical possibilities of restriction. These third parties, without the authorisation of GRAND LUXOR HOTEL, may use this data published by users for purposes not directly related to the interests of the company, without the authorisation, concession, consent or mere knowledge of these facts by GRAND LUXOR HOTEL. Therefore, users should be aware of this fact, connatural to the use of the information published through Social Networks.

All opinions and, in general, the information published by users only represent the opinion of the contributor and do not indicate any involvement on the part of GRAND LUXOR HOTEL.

With regard to the identification of users who link, comment or make posts and contributions (text, video, photos, etc.) by the management companies and owners of the platforms known as “Social Networks”, GRAND LUXOR HOTEL cannot ensure compliance with current legislation at all times in terms of data protection and refers users to the Privacy Policies of each social network.

In case of doubts about the processing of personal data carried out by GRAND LUXOR HOTEL through Social Networks, users can contact the entity, through the address reservas@grandluxorhotel.com. The same address may be used in any case for the exercise of the rights provided by Spanish legislation on Data Protection (right of access, rectification, opposition and cancellation).